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frequently asked questions l FootballCity.com.au
  • All You Need To Know About FootballCity

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    About Us page can be found here

     
  • what are the shipping prices?

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    Order Value ($) Cost ($)
    0 - 80
    23.50
    81 - 150 15.50
    150 - 350 11.50
    351 - 500 18.50
    501 - 750 29.50
    751 - 1000 39.50
    1001 - 1500 44.50
    1501 - 2000 58.00
    2000 + This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Occasionally we will have FREE SHIPPING deals which is why you should subscribe to our twitter and facebook fanpage.

     
  • I need help with sizes! Where can I find a guide?

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    We have made a guide for sizing on shirts, shorts, socks, shoes, gloves, etc for all our customers here

     

     
  • How long will it take to receive my order once shipped?

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    All orders are typically delivered within two weeks of being despatched. However occasionally orders may be subject to customs screenings and therefore this may delay the order for up to one week in most cases (aslong as they don't find a bomb inside the package).

     
  • How do I contact you?

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    We want to make our prices to customers as affordable as possible. A business telephone line can be an hefty expense for our small business and therefore at this time we only communicate via online methods like email, however we strive that for all inquiries we give a full reply within a 12 hour period on any day of the week (yes, weekends too!)

     
  • Where are you guys located?

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    Our place of business is located in Melbourne, Australia. Since our operations are online only, we do not have a physical retail store you can visit. However we plan that for the future when we get more popular.

     
  • Are the sizes on your site in US format?

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    Yes.

     
  • I placed an order a while ago and I still havent' received the order, what's going on?

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    If you haven't received your items after 30 days of placing your order, let us know and we'll find out what's up.

     
  • Do you ship to my address?

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    Yes we do to yours and any address in the world*
    *Except to Zimbabwe, Senegal and the Faroe Islands.

     
  • Can I buy items from you that are not listed on your website?

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    Yes you can. Send us a name, picture or if you don't have any of those detailss just give us a brief description of what the product looked like and chances are our football enthusiast team will be able to track it down for you.

     
  • Can I pick-up my order from you?

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    Short answer is no. Buyers only have the option of getting their orders in their hands by the postal services. In the future, once we expand we will consider this further.

     
  • Are your prices in Australian Dollars?

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    Yes.

     

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